Ever since we started AcoutureCove back in 2015, one thing’s been crystal clear—our customers aren’t just numbers. They’re the heartbeat of everything we do. I still remember staying up until 2 AM replying to emails during our first holiday season. Crazy? Maybe. Worth it? Absolutely.
Here’s the thing—we genuinely care about what you think. That dress that didn’t fit quite right? The shipping delay that threw off your gifting plans? Tell us. Our founder still reads every piece of feedback over morning coffee (a habit from her days as a solo entrepreneur).
P.S. Our live chat agents are actual humans—no bots here! Try us during business hours.
Remember when online shopping felt impersonal? So do we. That’s why:
- Every return gets a handwritten note (yes, even during sales season)
- Our customer service team has direct access to designers
- Last month alone, we customized 37 orders based on customer requests
"Had my doubts about international shipping, but when my package arrived late, AcoutureCove’s team didn’t just apologize—they overnighted a replacement AND included matching accessories. Now that’s service."
— Sarah K., Vancouver
Whether you’ve got a burning question about fabric care or want to collaborate, don’t hesitate. Pro tip: Emails with subject lines like "Help!" or "Quick question" get prioritized. Not that we’d admit that officially, of course.
Looking for wholesale inquiries? Prefix your email with [WHOLESALE]—it’ll route you straight to our corporate team who, between you and me, have a serious weakness for artisan coffee bribes.
Note: During typhoon season (June-Oct), response times might be slightly longer—our team’s safety comes first. Thanks for understanding!
